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Gisual Review

4

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Management, IT Alerting

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Description of Gisual

Gisual provides outage intelligence for telecoms and service providers We automate the collection and dissemination of 3rd party outage intel. Gisual’s data intelligence dramatically reduces complexity, costs, and resolution times. Connect and monitor all the devices your network depends on, not just the ones you own.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Most complete Enterprise WLAN visibility tool available today

The platform’s ease of use, seamless integration into Salesforce makes it very easy to get started with in just minutes! No other software out there is as intuitive or offers such powerful insights so quickly across your entire organization (including sales & operations). It was not at all expensive when we first purchased but since then has increased by over 30% per year which isn't great news if you're looking to keep an eye on costs going forward. We are solving our issues related around…

Pros
  • The ease of use, seamless integration into Salesforce makes it very easy to get started with in just minutes! No other software out there is as intuitive or offers such powerful insights so quickly across your entire organization (including sales & operations)
Cons
  • The platform's ease of use, seamless integration into Salesforce makes it very easy to get started with in just minutes

Revainrating 4 out of 5

Solid and fairly priced solution for incident notification

I like that it can be used in combination with other products, such as Twilio SMS or Zapier to create new integrations. It’s easy enough to set up at first but if you want more advanced functionality then there is some extra cost involved (I think this may have changed recently). The price has increased since when we were using it so make sure you take into account how much your business uses the tool before committing. We are solving our customer support team's problems of dealing with…

Pros
  • Easy for non technical people t understand what happens behind their back no need f technical background required!
Cons
  • Price increase compared last year

Revainrating 4 out of 5

Good for realtime tracking and quick troubleshooting

I like that it is cloud-based, easily accessible by clients via mobile device or PC/browser alike -- no need to install anything! Has been reliable in terms of alerts being received when there are issues with our network; however sometimes these could be better communicated (for example we didn't know what exactly was causing this alert). Would love if they had more data points available - such as historical performance from previous days etc., so you can make an informed decision about…

Pros
  • Has a great interface, very easy to use, great and reliable product

Revainrating 4 out of 5

Great platform for monitoring various aspects related

The app is always up to date with my account information, I can see all of their reports in one place (sometimes it's hard having so many apps open at once). Sometimes there are delays between updates which makes me worry that they might not be as reliable but they usually update within an hour or two. Notifications when things need attention from your team are easy to miss sometimes! It would help if you had some sort of way to have alerts sent straight through email instead of just pop ups -

Pros
  • The app is easy to open and has a very easy to see and sort through way to see everything about our services
Cons
  • It's always very easy to open and very easy to see everything in one place