They are very thorough in their approach to getting everything set up properly, they have been able solve any issues we had with our system quickly (even when it was late at night). When there is an issue or question that needs answering I get multiple emails until someone gets back! We use this service primarily as part of GCP but also utilize some other services from them too - nothing has really stood out negatively yet though if anything i think its just because all things work wellβ¦