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HelpdeskPilot Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of HelpdeskPilot

HelpdeskPilot offers customer support and IT help desk management.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great User Friendly Software For All Your Technology Needs

The best thing about this software is that it can be used by both small companies as well large ones, which means your competitors will not know what you are doing! Also since we have been using Helptekn pilot for almost two years now there has never really anything I dislike or would change in any way shape of form (even though they could improve certain things). It's just great to use - very user friendly with all kinds of features! You should definitely give them some time before deciding…

Pros
  • Great help desk solution.
  • Very simple yet powerful
  • Lots fo customizations available if needed such like adding new fields etc
Cons
  • At times when i need more technical support than usual my email gets flooded out due lack off monitoring/alerting system

Revainrating 5 out of 5

A great tool and team behind making sure everything works

The ease of use is wonderful as it integrates with our ticketing system so that all tickets are available to you at your fingertips in one place, which saves time! Also there's integration for other products like Slack or SMS text messaging services - this makes life easier when we need an agent out somewhere remote who can't access emails easily but has internet connectivity via their mobile phone (as most agents do). Sometimes I wish there was more information about what happened during…

Pros
  • Great app interface very intuitiveEasy setupVery user friendlyIntegrates well within various platforms such us Office365SlacksSMSText messagesSends notificationsQuick response timesCustomer support quick turnaroundGood customisation capabilitiesGreat value compared against competitorsHigh scalability/growth potentialExcellent customer serviceFast development speedStrongly recommendedEaseful implementation across multiple environments
Cons
  • Almost never

Revainrating 4 out of 5

Great User Friendly Software For All Your Technology Needs

The best thing about this software is that it can be used by both small companies as well large ones, which means your competitors will not know what you are doing! Also since we have been using Helptekn pilot for almost two years now there has never really anything I dislike or would change in any way shape of form (even though they could improve certain things). It's just great to use - very user friendly with all kinds of features! You should definitely give them some time before deciding…

Pros
  • Great help desk solution.
  • Very simple yet powerful
  • Lots fo customizations available if needed such like adding new fields etc
Cons
  • At times when i need more technical support than usual my email gets flooded out due lack off monitoring/alerting system

Revainrating 5 out of 5

A great tool and team behind making sure everything works

The ease of use is wonderful as it integrates with our ticketing system so that all tickets are available to you at your fingertips in one place, which saves time! Also there's integration for other products like Slack or SMS text messaging services - this makes life easier when we need an agent out somewhere remote who can't access emails easily but has internet connectivity via their mobile phone (as most agents do). Sometimes I wish there was more information about what happened during…

Pros
  • Great app interface very intuitiveEasy setupVery user friendlyIntegrates well within various platforms such us Office365SlacksSMSText messagesSends notificationsQuick response timesCustomer support quick turnaroundGood customisation capabilitiesGreat value compared against competitorsHigh scalability/growth potentialExcellent customer serviceFast development speedStrongly recommendedEaseful implementation across multiple environments
Cons
  • Almost never