The product itself has bad shipping from US to UK, they always have to use the box and sellers have to change the way they pack products, it must always be the box, the result of simply using a soft envelope, resulted in damage to the product, now the product itself looks and feels new, but I suspect it has already been opened as the plastic stickers were fake, I've been lucky that it works this way So far I don't see any bugs in the buttons or how it's supposed to work. I'm willing online that