The speed in which they respond is amazing! They are always available for us when we need them most - during our peak hours or off work days (which can be hard sometimes). I don't have any dislikes about this software at all so far as it's been used by my team since day 1 :) We've seen an increase from 3% open rate before using their product up around 15%. It has allowed me take some time away without worrying that someone will send out important emails with bad information attached. This also…