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Intradiem Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Management, Process Automation

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Description of Intradiem

Intradiem provides intelligent automation solutions for customer service teams. Call centers generate massive amounts of data – much more than people can analyze themselves. Our intelligent automation solutions process this data in real time to intelligently determine – and direct –each rep’s activity to maximize productivity and engagement – every minute of every shift. Our AI-powered technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.

Reviews

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Type of review

Revainrating 4 out of 5

Great System for Call Center Employees and Managers

The ability to track all calls from one system instead of using multiple systems is great! We are able to see everything that has happened during our shifts, even if we were not there at certain points within them. If I was having issues with something happening throughout my day or night it would be very helpful knowing what exactly went wrong so I could fix any problems before they happen again next week/month etc. There isn't anything really bad about intradem other then sometimes when you…

Pros
  • Ease in tracking customer data
  • Easy way for customers who want service fast.
  • Customer support team available 24 hours per hour 7 days /week
  • Great response time quickest turn around ever seen here where i have worked previously :)
Cons
  • Sometimes long wait times between screens.
  • Some questions seem unnecessary repetitive

Revainrating 4 out of 5

This application helps keep track of and organize many different aspects

The ability it has given me is that I am able get all my information from one place, which makes organizing things easier when trying new software or looking back at past events very easy! It's not always as accurate sometimes with certain dates but overall its been great so far!! Nothing really specific there just be aware because some times you will have issues if your date format isn't correct like i said before make sure everything matches up correctly otherwise problems may arise. Great…

Pros
  • Easy to use
  • All info in 1 location for ease.
  • (no need extra folders)
Cons
  • Sometimes inaccurate data