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iTour Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Travel Arrangement

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Description of iTour

itour Travel Distribution Suite is a powerful reservations module incorporating comprehensive control processes for all owned inventory and a generic XML interface supporting access to third party inventories, including GDSs, Net Fares, low cost carriers, charter flights, Bed Banks, Ground Products, Car Rental and much more.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Nice solution for seamless operations

Easy booking of tours with multiple options like in-house or external suppliers; easy integration into our CRM system (Salesforce) via API so that we can send automatic emails when bookings are made by clients as well! The customer support team could be better at responding quickly - sometimes days pass without any response from them which makes us lose confidence especially during peak season/busy times!! I would recommend this product if you have an existing tour operator relationship but…

Pros
  • Integration to SalesForce
  • Multiple payment methods available for both supplier side AND client end users including credit card, Paypal account balance transfer,
  • Payment processing is done automatically after successful transaction completion.
  • Ease use interface design compared other similar companies out there
  • Overall good user experience

Revainrating 5 out of 5

Great tool for customer analytics and reporting

I like that we can see what our customers are looking at before they make their decision about whether or not purchase from us! We have been able use this product since 2013 without any issues (other than adding new features). It's very easy to set up using Microsoft Excel so no training needed - which helps with onboarding users quickly as well when someone joins your team who has never used an excel sheet in there life. This does help save time by being self-explanatory but you will need some

Pros
  • The ability for me, my colleagues & managers within ITPCS Sales Team Management System ,to view historical trends via customised date filters is invaluable especially through peak seasons e g Xmas Holidays.Also seeing exactly how many sales prospects were shown each tour route compared against previous years' tours was really interesting too..I also appreciate having all those historic Tours archived together easily accessible online.Very useful once Tour Planning goes live again after holiday
Cons
  • Some cons