It is very simple to use for both customers & employees with just one touch of screen. The app has great customer service support which I have not come across before. There are some missing features that we want to see in future releases but no complaints at this point as it does what its supposed too do! For me so far nothing negative about this product or experience from my end. We've seen better competition coming up like Smart Meters by other companies who offer more options than ourβ¦