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Linc Global - Customer Care Automation Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Linc Global - Customer Care Automation

Linc is a CX Automation platform delivering automated experiences at scale across webchat, email, SMS, Facebook, Google Business Messaging, and Voice connected platforms. Serving and supporting millions of shoppers and billions in purchase volume, Linc’s solution is the platform of choice for leading brands including Carter’s | OshKosh, eBags, Stein Mart, Levi's, Lamps Plus, Carter's, Tarte Cosmetics, PacSun, and P&G Shop, creating the engagement and loyalty brands strive to achieve and delivering the cost savings and revenue needed today. Learn more at www.letslinc.com.

Reviews

Global ratings 2
  • 5
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Customer Experience Platform - Highly Recommended

The ability to integrate with other systems like Salesforce, Zendesk, etc. The dashboard makes it easy for users to understand their current customer experience. This is a great tool for improving overall customer service and creating consistency across all of your channels. It can be difficult to master at first because there are so many features and functions but once you get the hang of it everything runs smoothly. I would recommend this product to anyone looking to improve customer service.

Pros
  • And keep doing well
Cons
  • Some cons

Revainrating 5 out of 5

The perfect solution for managing our customers in an easy & efficient way

The main advantage that I like most about this software was its ability to manage all my customer queries from different devices through an online website or app! Everything in one place so easy management of customers' inquiries/queries without wasting time with paper files etc! Nothing as such but maybe some features could have been enhanced more for example:- 1) User interface :- Sometimes it takes me too much times figuring out how things are working.- 2)- Integration between services…

Pros
  • Easy access
  • Flexibility
  • Can customize any number fields according your needs.
  • Ease Of UseFast ResponseTimeEasy ToUseCustomer Service TeamManagementTeam ManagementAnd Many More
Cons
  • Some problems