Review on Linc Global - Customer Care Automation by Jerry Frey

The ability to integrate with other systems like Salesforce, Zendesk, etc. The dashboard makes it easy for users to understand their current customer experience. This is a great tool for improving overall customer service and creating consistency across all of your channels. It can be difficult to master at first because there are so many features and functions but once you get the hang of it everything runs smoothly. I would recommend this product to anyone looking to improve customer service. We are solving problems that we have with our previous call center by providing customers with a more efficient way to interact with us. Customers are able to choose what channel they want to use to contact a representative from us. Our reps also receive training videos, support documentation, and software updates via the Linc platform. In addition, our representatives are now able to access all of the necessary information about a specific interaction directly from their dashboards.