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LinkScope QE Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Development, Application Development

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Description of LinkScope QE

The Primas Group has provided application development, software solutions, and professional services to some of the largest contact centers in the industry since 1994.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

LinkScope QE - Great software when first launched

I like that it is very easy for our agents to use this product. It's simple enough so that they don't have to learn anything new just yet. We are still trying to figure out how we can add more features into this system but as long as you know what your doing then there isn't much to dislike about this program. So far nothing! If you're looking for something simple and user friendly this is perfect for you. This will be great if you need an agent who knows their way around computers or someone…

Pros
  • Not a fancy program and not a complicated program at the same time
Cons
  • The program is great and nothing is really bad about it

Revainrating 5 out of 5

Great Remote Tool For Customer Service Reps

I like how easy it is for our reps while not sitting at their desks! It allows them flexibility as they can still stay connected with customers but are able work from anywhere that's convenient too!! Also helps when you need help or want new features added quickly we have access right away without having wait time between requests/queries which makes my job easier than ever before. Nothing so far other then maybe needing more training about its use because there isn't much info out yet if any

Pros
  • Easy to learn
  • Very user friendly interface
  • Great customer service support.
  • Can be accessed remotely via mobile device, laptop etc
Cons
  • Not bad