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Mad Mobile Concierge Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Commerce, E-Commerce Software

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Description of Mad Mobile Concierge

Concierge is a mobile retail platform that provides data­-driven engagement, enhanced customer service, and point-­of-sale capabilities. This mobile solution empowers retail sales associates by providing valuable information at their fingertips, improving productivity, efficiency and quality of service to deliver a personalize shopping experience.

Reviews

Global ratings 2
  • 5
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  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Excellent platform that's user friendly and fun

I love how easy it was for me as an employee with no background in this type of system or computer programing/coding etc.,to learn everything needed within minutes! The software has been great so far but sometimes there are bugs when you're trying things out before using them live (which we do daily). We have had issues where our phones would freeze up during checkout which caused us problems because customers were not able to complete transactions without assistance from store employees who…

Pros
  • The ability to customize the program to your needs and make it fit your business
Cons
  • The lack of technical support when it's needed, i.e., when it's not working as planned at all

Revainrating 5 out of 5

Best source if wanting something specific and fast

One thing I love about this has been being able to look up products before visiting an actual store! It makes finding things like clothing sizes much easier when you don't know one size compared to other brands/stores with sizing charts online. For starters it can be really overwhelming just looking for what you need or hoping you'll find someone who knows more than yourself in their department. The best way they could improve upon the app would have to include using more images with different…

Pros
  • Easy search function
  • Can easily see everything within 1 area at once from multiple retailers, also seeing product reviews too great features that help narrow down options.
  • Great customer service helped resolve issues fast & efficiently
  • All your information is accessible no duplicate listings etc
Cons
  • Secret