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1 Level
727 Review
54 Karma

Review on Mad Mobile Concierge by Juan Axum

Revainrating 4 out of 5

Excellent platform that's user friendly and fun

I love how easy it was for me as an employee with no background in this type of system or computer programing/coding etc.,to learn everything needed within minutes! The software has been great so far but sometimes there are bugs when you're trying things out before using them live (which we do daily).

img 1 attached to Mad Mobile Concierge review by Juan Axum

We have had issues where our phones would freeze up during checkout which caused us problems because customers were not able to complete transactions without assistance from store employees who then required help getting into the back end systems via phone call support line - very frustrating process!! Other than those few minor hiccups they've provided excellent services thusfar though. Great communication throughout onboarding phase & training sessions made learning super fast once i realized what all could be done wtihout too much effort / time spent finding answers myself online vs asking questions directly through email or text messages :).

Pros
  • The ability to customize the program to your needs and make it fit your business
Cons
  • The lack of technical support when it's needed, i.e., when it's not working as planned at all