The service is great, fast response time when I have questions or need help with my maps/data requests. Customer support can be slow to respond depending upon where you are in their queue at any given moment; however they do eventually get back to me. Sometimes it takes multiple attempts before someone answers your question (sometimes days). It would also helpful if there were more than 2 options for editing map data files so that users could see which one was best suited for them! We createdβ¦