I like how easy it is to use for our small team of 3 people in Sales & Marketing. The reporting options are not as robust, but they do have some great features built right in (like automated emails). There isn't much room for customization outside of templates/templates colors which may be an issue if this was something we needed done often. We were looking at other platforms before deciding between MS & Infusionsoft, so many things helped us choose them over others. Reporting needs helpβ¦