The fact that it's very simple to use is great! I have not had any issues so far - just works as intended without bugs or major quirks :) It has enabled me to see all my call recordings within few seconds after they've been made available for download by customer support team (as long we sign-in using same Google account).Also i can check which tickets are open/closed since when last time was recorded there.
This helps us keep organized.
Not much yet but seems like this will help ourβ¦