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MobileAgent Solution Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of MobileAgent Solution

The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tools they need to work with and helps to make themselves available for customer requests - any time, any place. It makes agents more productive and delivering a far superior customer experience.

Reviews

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Type of review

Revainrating 5 out of 5

moobileagent has made my calling faster than other softwares i have been using!!

I like most of it but what i don't find so great at moobileagent ( as in other softwares) there are limits about how many calls you can do per day or week depending if your using them from home vs office etc.. And also when calling outside US phone number will not be working correctly unless its within one state only! You could use this software easily without having training since all features needed have been implemented already by default once installed properly(which takes less than 2 min).

Pros
  • There's much more yet still haven;t figured out completely ! The best part thoughis customer service team who always respond fast whenever required
Cons
  • All fine