I like most of it but what i don't find so great at moobileagent ( as in other softwares) there are limits about how many calls you can do per day or week depending if your using them from home vs office etc.. And also when calling outside US phone number will not be working correctly unless its within one state only! You could use this software easily without having training since all features needed have been implemented already by default once installed properly(which takes less than 2 min). If someone has some knowledge regarding telemarketing industry then he should definitely give these applications try because after trying few things myself my productivity was improved greatly which made me able call customers faster resulting into higher profitability!!