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NextGenReview Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Online Reputation Management

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Description of NextGenReview

With NextGenReview, collecting reviews from your customers is seamless. NextGenReview integrates with your mobile contacts for text or email review requests in bulk and will soon support CRM integrations to connect to all of your contacts.

Reviews

Global ratings 2
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  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Excellent tool for customer feedback and engagement

The ease of use allowed us to be efficient at posting our customer feedback when we were overwhelmed by other things going around our business! I do not like that you have two different pricing plans depending upon how many people are using it within one organization - this could make marketing more difficult since some employees would rather pay than spend time figuring out what they need compared with others who just want something free (such as students whose school uses NGR). Customer…

Pros
  • Easy navigation, intuitive layout
  • Intuitive interface for multiple users in any situation including newbies
  • Able track progress & get status updates during process
Cons
  • It is hard to say

It's easy enough that even my kids can use it! I love how simple this tool makes finding positive feedback so much easier than asking around at work where people might be more likely not want you know what business advice they're giving out (no offense). There are still features we wish were added such as sorting by star rating but overall really great product - would highly recommend looking into them if reviewing customer service options like mine was their focus area before now.- Easier way…

Pros
  • Great user experience
  • Very intuitive to navigate, very little learning curve for new employee or less technical person.
  • Quick setup time with no installation required; just log in from your phone browser once installed