OBI Engage Review

Be where your customers are and provide the best online customer service via social media, live chat and messaging channels, like WhatsApp. All these online conversations can be managed quick and easily, from just one tool with OBI Engage, resulting in efficient workflows, shorter waiting times and the increase of overall customer satisfaction. Using the integrated content calendar you can create, plan and publish posts across social media channels and you can measure the impact and reach of your campaigns with integrated social analytics. Integrating with third parties, adding your own channels (e-mail, intranet, your own forum, SMS, etc.) or chatbots ensures that OBI Engage can be utilised as optimally as possible.