Very responsive to needs from initial consultation through implementation; very professional throughout our relationshipβeven past after we completed work with them! Team at OBT worked hard for us, really took their time understanding problems/goals of agency leadership staff members & taking steps needed (took over 2 months) during COVID-19 pandemic before they did anything!! Still working out issues 1 year later when thereβs so much going wrong around here due to new CIO coming across asβ¦