The software is user friendly. It's easy to navigate through all of your patient information. I like that it allows me access from anywhere as well! Sometimes there are glitches with some features (such as text messaging) but they usually resolve quickly once notified about them. There isn't anything in particular I dislike; however, if you're looking for something more comprehensive than what this program offers then maybe consider other options. We primarily use Patientclick for our Practiceβ¦