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Presynct_OnDemand Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Vertical Industry, Public Safety

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Description of Presynct_OnDemand

Presynct_OnDemand is an incident reporting and data management platform that allows you to capture facts where they occur and manage duplicate data entry, productivity, and data integrity.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great tool that has improved efficiency

I like the ease of use for creating incidents.The ability to track multiple projects at once is wonderful! It would be nice to have more customization options (e.g., assigning users to tickets). Currently cannot assign tasks to multiple users. Also, it would be helpful if there was a way to import custom fields from other applications. There are many ways in which this product can improve our workflows but those improvements are not always immediately apparent. We needed a system in place to…

Pros
  • Ease of
  • Abilityto log an issue or request with just one click
  • Easy accessabilityfrom anywhere within ITIL framework
Cons
  • Can'tassign ticketsto several peopleatone time

Revainrating 4 out of 5

Easy way/system when working across many departments

The simplicity of the software for our organization. It was able to do what we needed it to without any issues or complications. I think some customers may be intimidated by having so much at their fingertips but if anyone can figure out how to navigate this system then there shouldn't be anything keeping them from doing just that. We have been very happy with Presync-on Demand. There are several great features about the product including the fact it doesn't require special training nor does…

Pros
  • Easy navigation
  • Fast performance.
  • Completely customizable toolkit (which helps when you're working within tight deadlines)
  • Works well even under pressure situations
  • Great support staff they helped us resolve most questions/issues quickly!
Cons
  • Sometimes not saving edits made while other windows open

Revainrating 4 out of 5

Easy way/system when working across many departments

The simplicity of the software for our organization. It was able to do what we needed it to without any issues or complications. I think some customers may be intimidated by having so much at their fingertips but if anyone can figure out how to navigate this system then there shouldn't be anything keeping them from doing just that. We have been very happy with Presync-on Demand. There are several great features about the product including the fact it doesn't require special training nor does…

Pros
  • Easy navigation
  • Fast performance.
  • Completely customizable toolkit (which helps when you're working within tight deadlines)
  • Works well even under pressure situations
  • Great support staff they helped us resolve most questions/issues quickly!
Cons
  • Sometimes not saving edits made while other windows open