IBM Lotus Notes has been a wonderful tool for me to keep up-to-date information about my customers & employees. I like that Lotus Notes allows me to connect to my customers & employees. I like how easy it is to access emails & information. It used to cost quite a bit to keep the tool up to date & secure. However, now it is quite a bit more affordable. I dislike that I can't connect to my customer information with my phone. Lotus Notes does provide me with that, but it would be nice for my…