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Real-Time Tech Support as a Service (RTTSaaS) Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Management, Other IT Management Software

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Description of Real-Time Tech Support as a Service (RTTSaaS)

Elevated AI transforms Managed IT Services from time-consuming, insufficient, and expensive to real-time, efficient, and cost-effective

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great experience, awesome client and technical teams

I like that it's easy for end users of our products/services have access 24x7 via phone call or chat with someone who can help troubleshoot their issues right away without having them spend days trying different things themselves before reaching out! Nothing really - just be patient during onboarding process which might seem long at first but is worth waiting till all required fields are filled correctly so you don't get any errors while searching records later in your dashboard area etc…

Pros
  • Easy to use UI, responsive & fast turnaround time from technical people.
  • Very good response times within minutes upon request made thru email,
  • Great follow ups throughout resolution period until issue resolved completely
Cons
  • Some disadvantages

Revainrating 5 out of 5

Excellent Service & Solution Providers

They are providing me with 24/7 support which is really good for our business! I cannot think of anything that we dislike about them. If they have any other product or service you would like please feel free to ask us if it's something we can help bring into your organization so there could be another win-win situation here between both parties. It has been great working this close partnership with Real Time tech services team since day 1. We were in need of some sort of managed network…

Pros
  • Easy access via phone, email
  • Helpful staff members available during regular work hours
Cons
  • Some cons