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roomMaster Anywhere Review

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Vertical Industry, Hospitality

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Description of roomMaster Anywhere

roomMaster Anywhere is a property management and hotel booking system for hospitality businesses and restaurants, offering a suite of integrated tools to help maximize revenue and improve customer service. Key features include back office tools, reservation management, automated guest correspondence, customer profiling, mobile-ready online booking, billing & invoicing, rate & discount management, POS integration, and more. roomMaster Anywhere offers advanced reservation management, featuring filtering options to help narrow down booking availability to meet specific guest requirements, as well as view detailed house lists and stats for occupancy. Rate management features enable users to set up and manage standard tariffs, seasonal packages and special offers, and respond to rate changes instantly using the daily rate over-ride feature. Add discount codes for guests to use while booking directly via the business website. The platform's online booking system is responsive to any device, allowing customers to check availability, rates, and place bookings from any computer, tablet, or smartphone. Organizations can also include a booking button on their Facebook business page through social media integration. Customers can make payments for bookings via online merchants such as PayPal, Sage Pay, Worldpay, Barclays ePDQ, and SecureTrading, with fully PCI-compliant credit card storage. Welcome Anywhere Plus includes channel management that connects the booking system directly to booking sites including Laterooms, TripAdvisor, Expedia and Booking.com, with real-time updates on rates and availability. Manage a customer database with advanced guest profiling, and export contact information to a CSV file to use with 3rd party e-marketing platforms such as MailChimp. Tools for e-mail and SMS messaging allow users to communicate with guests, both before and after their stay. Additional platform features include POS integration, ledger accounting, advanced guest billing, reports, and multi-currency billing.
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Type of review

Revainrating 4 out of 5

Great room and revenue management system

Roommaster has helped us with many issues at our hotels including allowing guests to pay their rent bills directly from the app! We also use it as an internal expense tracking software. There are some things that we wish were better but overall I love using this product. Sometimes you have to be able to figure out how something works before fully trusting your business needs. It takes time to learn all aspects of the program but if everything goes well it will save money in the long run. If…

Pros
  • Also having the ability to see where you spend the most money is a great helpful tool for your accounting department
Cons
  • Sometimes glitches where an account cannot be created or accessed when you try and get information from a certain account through the app

Revainrating 5 out of 5

Great booking system for hotel of various types

I like that it has multiple functions within one platform including bookings (rooms), reservations/reservations systems, accounting, payments etc., which are all linked together via API calls with our server side database so we can do things such as show rates or availability between different states at once! It's not very user friendly when you first start using it but after about 30 mins everything clicks into place - if your used to other platforms this could take longer than normal however…

Pros
  • Customer Service
  • Knowledge base & forums.
  • Features included for free without additional costs e g chat facility,
  • Easy accessability through mobile app available too along wth web login option
Cons
  • Good but not great