It's a great chat tool, you can easily connect to your chat bot, and create custom messages and responses! It's also a great customer service tool, it's nice to have everything in one place. There's not a lot that I dislike about the service, but I do wish that it had a mobile app. I would recommend to small businesses that are looking for a great way to communicate with their customers. It allows me to address customer concerns, schedule appointments, and even just have a casual conversationβ¦