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SecureLink for Vendors Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Infrastructure, Remote Support

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Description of SecureLink for Vendors

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

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Type of review

Revainrating 4 out of 5

SecureLink is a great tool that will help you manage your clients' computers remotely.

SecurityLink has been our favorite tool to remotely manage our client's computers. It is very flexible and allows us to manage all of their devices and applications. There are few downsides which can be better. One is that it could be easier to see who is using your software if there was more visibility into computer usage. Also, I wish we could have a little bit more control over user accounts. Some clients do not want to allow multiple people to use their computers remotely. We now have a…

Pros
  • It is a great tool to use for remote access
Cons
  • No downsides at all