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Service Fusion Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Field Service Management

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Description of Service Fusion

Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients.

Reviews

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Type of review

Revainrating 4 out of 5

Allows clients immediate ability and visibility into account

I like that you can make changes when an order comes in or if something happens during installation/service call - no more waiting for updates! You need some training since it's not very intuitive at first glance but once your use it daily its easy enough to figure out how everything works (which parts do what). There are also free add-ons which can be useful depending on whether they fit with your business model. For us this was perfect because we needed our customers' info easily accessible…

Pros
  • I like that it has a lot of useful functions for our business
Cons
  • It is very confusing to use at first glance