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ShoreTel Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Value-Added Resellers (VARs), Unified Communication VARs Providers

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Description of ShoreTel

ShoreTel engages in the development and sale of Internet protocol (IP) communications systems for enterprises internationally.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Easy To Use Solution For Multi-office Conferences

The best part of shoretel is that it allows you to have an unlimited number of devices connected which makes them easy to use. It also helps with conferencing so all your employees are able to communicate at once. Sometimes, there is a lag time between when someone presses the talk button and when they actually hear the other person but this can be fixed by having more bandwidth. I do not like that you cannot easily access the call logs or voicemails. It would be nice if you could see all the…

Pros
  • user friendly interface abilityto link several users within same buildingwith internet connectivityor even remotely located without additional costshandleable data plans from any carrier
Cons
  • Minor Issues

Revainrating 4 out of 5

Not bad for what we're trying but far away off expectations

I like that you can send calls to multiple phone numbers simultaneously, as well as having more than one extension available at once time. It is not easy enought to use, it's too confusing. The interface could be made simpler and easier to understand by new users. Try using this software if your looking into making or adding telephony services to an existing business solution. We are solving our customer service issues with out support team being able to contact customers directly from their…

Pros
  • Ease in setting up extensions for specific contacts so we don't have random people calling other internal staff members all day long due them accessing wrong information when answering phones remotely outside office hours! Great way tracking who called what client etc
Cons
  • Extremely complicated set up lots of rules required

Revainrating 5 out of 5

Very helpful for keeping employees connected and organized

There are many features that make it easy to manage your business from anywhere at anytime, but what I like best is how well integrated all my communication devices can be with each other! It's not always intuitive or user friendly when you're just getting started; however once everything has been set up correctly its very powerful indeed!! If there was one thing i would change about this product - perhaps add more options/features? The ease of use allows me as an everyday employee who works…

Pros
  • We've had our system for years now (since 2006), which tells us they really do listen &&nbsp
Cons
  • Some problems