Silent Break Security sets the bar for quality, customer service, and professionalism. From compliance to sophisticated adversary simulations to collaborative assessments to custom red team toolkits and training, the approach is customized to best help your organization progress in security maturity. Silent Break Security's expertise, reputation, and quality of service is truly unmatched.
I like how easy it was to use and setup with our network infrastructure. It also has great reporting features that are very helpful when looking at trends over time. The only thing i dislike about this software is the lack of customization options.
You can't really customize anything other than what you see as an example from their website. This isn't necessarily bad but if there were more customizable options then maybe we would have been able to find something better suited to fit our needs.
Pros
One click install, ease in getting started & good documentation/user guide available online or via video tutorials through product support team (very responsive)
Cons
Not much configurability wish they offered greater control
We are using their services as an external auditor that has been doing PCI audits since 2014 - they have helped us with all aspects related or not directly but indirectly connected (eg QSA). They also provide regular monitoring reports where we can see if our controls meet up standards set by different agencies/regulators such as GDPR etc., which was nice because it gave me peace-of mind knowing my systems were meeting requirements. Their pricing model seems unfair at times when you're talking…
Pros
Very good customer support, timely response via email within 24hrs is common place even during weekends!They understand what exactly needs fixing in order achieve compliance goals before providing recommendations towards achieving those targets.Very flexible approachable team very responsive through phone calls , emails.Great service delivery experience overall !!!
Cons
Nothing really comes into consideration here except maybe price point