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Solutions Infini Voice Application Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Development, Application Development

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Description of Solutions Infini Voice Application

Solutions Infini offers voice applications developed to create self service IVR flows, call conferencing options, call monitoring and to view real time metrics for business decisions.

Reviews

Global ratings 2
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  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Infinivox Infinityvoice Solution for Customer Service

The best thing about this application is that it comes with many features which help in solving various problems of our organization. This software also has an option where you can customize your own solution as per requirement or need by adding new modules if required. There are some minor bugs but these issues have been resolved quickly after communication from support team members. We were looking forward to solve all kind of customer related problems like order tracking etc using…

Pros
  • It helps me keep track my orders, invoices & payments easily.
  • Ease up for users due ease usage
  • Easy way through its interface
  • Best user friendly experience ever!
Cons
  • Nothing much except few errors when I was trying out different things

Revainrating 4 out of 5

Great to keep record and playback call messages quickly

I like that this is very easy with all my calls being recorded in one place so i can go back anytime if needed or just log them as well! It's been great using it but sometimes when you have an issue they don't always respond immediately which makes things difficult because then there are times where we need someone right away who doesn;t know what happened yet? So make sure your set up correctly before going live though otherwise everything will be fine once its running smoothly!! We use…

Pros
  • It's so great that I can have so easy and available of recordings of my customers and internal people at anytime with all my calls being recorded in one place where i can go back anytime even if it's a very very difficult issue
Cons
  • I don't like that it's so difficult when I have an issue and need someone right