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Sonetel Review

2

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Average

Revainrating 3.5 out of 5Β Β 
RatingΒ 
3.3
Collaboration and Productivity, VoIP Providers

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Description of Sonetel

Sonetel offers solutions for business communications.

Reviews

Global ratings 2
  • 5
    0
  • 4
    1
  • 3
    1
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Outstanding customer experience - high quality product

It can be used by anyone, in different offices with different timezones; easy to maintain even without technical knowledge. A bit outdated for some functions (mailing lists not working), but we are able to update them easily through Zapier. The integration with other tools is excellent, great for data synchronization. Easy access from any device. Excellent support from Salesforce.com during implementation; great team of professionals that were always available to support us throughout…

Pros
  • Very helpful staff who know their stuff.
Cons
  • Nothing i could think off

Revainrating 3 out of 5

We use them because they are cheap and easy to use. But they are buggy and slow.

Not sure why we're using them. They seem to have an awful lot of bugs. Customer Service is horrible. Have had a customer support rep leave us without any follow-up. No one has ever been able to tell me if there was a bug, or whether the issue was our fault or theirs. Their web interface is confusing, so it's hard to tell if something is actually working. And their billing system is just plain wrong. I'd rather spend $100/month on a competitor that is reliable. A real PITA when you run into…

Pros
  • Very easy to use
  • Has tons of prebuilt reports
  • Free trial!
Cons
  • Slow performance - I've had problems loading large amounts of data
  • Support sucks - When I've had issues with them, they weren't able to help