The software was easy enough for my staff to use, with no training required! This has been very effective in reducing some of our manual processes - allowing us to spend more time supporting employees and less time entering data into spreadsheets or other programs. It's a little difficult to navigate around if you haven't used an online product before (and I hadn't), but this can be mitigated if there are multiple people working together using different computers etc.
It would have made senseβ¦