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Vivial Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Marketing, Local Marketing

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Description of Vivial

Vivial's mission is to help you grow your business, whether that is with our easy-to-use and affordable local online marketing technology or a custom marketing campaign that we create, implement and monitor for you

Reviews

Global ratings 4
  • 5
    3
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent Customer Service, Great Results

The customer service was great! They helped me build my website from scratch so I could start getting visitors right away without having any technical knowledge of web design/development at all (which in this day & age seems very rare). We were able to see immediate results when it came time for them to launch their product which made us feel like they really cared about helping out new small businesses get started. It took some work but once my site launched everything worked as intended - no…

Cons
  • All fine

Revainrating 5 out of 5

Top-Notch Expert Service Providers With Integrity

We have used their services several times now. They are extremely knowledgeable, responsive, honest at all times. Nothing! I love them because they always go above an beyond what any service provider can do when it comes to customer satisfaction. The only thing I hate about them is that they may be out of town (sometimes across country), but communication never breaks down during a project. I highly recommend using their services. There aren't many in this field anymore so finding someone who…

Pros
  • Their entire staff goes over andabove expectations with each task assigned or request made; even if we ask things our own employees could easily accomplish themselves.
  • The team knows exactly where your data stands within analytics reports vs Google Analytics reporting alone..which means you know too :)

Revainrating 5 out of 5

Overall- Very Satisfied with Product Features

I like how much information they provide in their reports so it makes tracking my campaigns very simple! They also have great customer service which helps when there are any issues/questions along the way (which isn't often). Nothing really comes up too frequently but if something does then Customer Service gets back right away about 95% of time - always friendly & helpful!! Great product overall however sometimes some things can be confusing at first glance especially since this software was…

Pros
  • Easy to use
  • Very easy learning curve for people with zero background experience or knowledge already.
  • The support team is amazing, quick response times; most questions get answered same day ish even during holiday seasons.
  • Support Team takes initiative whenever possible instead waiting forever only getting feedback "we will look out" rather we should expect quicker turnaround period
Cons
  • Will fit

Revainrating 4 out of 5

Amazing customer support, genuine people, awesome value

The customer support team at vivial are wonderful people who genuinely care about their customers success. They helped me in many different ways when I was having issues with SEO and PPC management. Communication is key here! A true partner through any stage of growth - they will take time with you as well if necessary (which is not always needed!). Highly recommend them especially since they offer incredible value. Their pricing structure can seem daunting but really it's one of two options…

Pros
  • Great Customer Support
  • Amazing Value for Money
  • Very Helpful & Friendlily Team Membership Program that allows users great discounts across multiple vendors.
  • Easy To Use Interface For Both Marketing And Technical TeamsTo Get Started With No Learning Curve Needed At All !!!
Cons
  • Nothing so far