I like that it is user friendly, but sometimes there can be problems with certain features not working as they should do when using Walk Insights for my store locator app! It's very easy to use once you get used too all its functions/tools etc., great product!! The best part about this software would have tbe ability so see what areas need more attention in our business which will help us improve overall customer service levels at no extra cost or effort from ourselves (as we currently don'tβ¦