Zowie is a self-learning customer service automation solution that deflects > 32% of tickets in just 24 hours without you lifting a finger.
Serve your customers faster on different channels (website chat, mobile chat, WhatsApp, Messenger, Instagram) as well as in many languages with just a few clicks. Zowie integrates with various customer service platforms so whether it's Zendesk, Intercom, Salesforce, you can supercharge it with Zowie brainpower.
I like all aspects, it's very easy to set up rules because there are many prebuilt ones available for any request or problem; also their training course was really helpful! All customers have different needs so some options may not be suitable as they require more customization than others - this depends directly with your skillset/knowledge base etc.; but overall great tool which has made my life easier by automating 90+ % requests received from clients (from ticketing through chatbots).
Also
Pros
It has been truly beneficial while working under heavy customer pressure load where agent availability drops sharply across 24 hours cycle period hence requiring an additional solution such automated response system.it
The simplicity; it takes about 2 minutes to get up an running, all training material are available online with no charge! I can say this because i am not new at zowe but only used as support for their cloud version which they provide free until 30 days trial of paid subscription. Support from them was great however some things could be done even better like adding more content/tutorial so users have clear direction when using software. It solves our communication issues between different…
Pros
Ease Of Use
Very easy once fully learned
Cons
Not much really just wish there were tutorials made specifically tailored towards non technical managers