I like that it is easy to use, but also has many other features such as being able to do so much with the platform itself. The user interface can be very confusing for some users who are not familiar with how things work or what they should click next to get where they want to go. It does take some getting used to if you're new to this kind of software. We have been using CWSP since we started our business about 2 years ago now. At first there were a few issues with the program because it was brand-new at the time. But once those got resolved everything worked great! There's nothing really bad I would say about anything. If you're looking into something similar then definitely give it a try. The benefits that we've seen include security from viruses/malware/spywares etc.