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Egypt, Cairo
1 Level
698 Review
58 Karma

Review on BRANTON by Chris Russell

Revainrating 3 out of 5

BRANTON offers subpar goods and unreliable customer service

I recently bought something from BRANTON, but I had a poor encounter with their online store. I was disappointed to discover that the products I got were of poor quality and did not hold up to the claims made about their durability. I quickly noticed signs of wear and tear, so I don't believe their claims that they are making durable goods. Additionally, I had a terrible experience with their customer support. They were unresponsive and seemed unconcerned when I contacted them with my worries. Before I finally got a response, I had to make several attempts, and even then, the assistance I got was useless and did not help me fix my problem. I depend on high-quality goods to complete projects as a DIY expert, but BRANTON's products fell short of my standards. Additionally, it's challenging to trust this business due to the absence of trustworthy customer service. Because of my experience, I am unable to endorse BRANTON's online shop.

Pros
  • Excellent craftsmanship and use of premium materials
Cons
  • lengthy shipment and delivery processes