When my order for this hat came in, I unscrewed the tab on the battery pack, pushed the button in the lining and it didn't work. I contacted the company to see if I could exchange it directly for the one I tested first. You did it a hundred times better. The NEXT morning I received a box with a perfect beautiful hat in it and the friendliest letter from the business owner! The price of this item is great, but the independent company behind it is amazing!
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