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Cuba, Havana
1 Level
708 Review
63 Karma

Review on ๐Ÿ“ WD My Book 4TB USB 3.0 Desktop External Hard Drive - WDBBGB0040HBK-NESN by David Padilla

Revainrating 1 out of 5

The software does not work. Tech Support Garbled - Backup IMPOSSIBLE

WD My Book Backup SW not working on new SSD when using Win 10. WD My Book HW is recognized by the processor and can copy files manually but cannot perform a full backup. WD Backup SW could not repeat "device not found" even with technical "support". 2 hours on the phone with 3 different WD support techs in an Indian accent so thick they were unintelligible. Tier 2 techs and they couldn't even fix it remotely. Multiple WD SW installs, uninstall, reinstall = terrible software and support

Pros
  • Lots of good vibes
Cons
  • Concerns me