They are always responsive! I'm not sure if it's just me but their support team has been amazing as well. If you're looking for someone who will listen and work with your needs they have them. As far as feedback goes - some people will like what you say and others won't. It takes time to figure out how to best communicate with each person. There was one point where we were having issues with a supplier, which is something we needed help resolving. We went through several weeks without any resolution so I called in and asked about options available to us. One option was to cancel the order; another was to ask for more time. While this may seem extreme, sometimes it's necessary to be willing to walk away from business relationships when things aren't working out. Their suggestion of canceling orders at times seems counter productive because then there's no way for the restaurant/company to get paid back or make up for lost revenue. So while it.