I like that it's very easy for me (as an independent contractor) as well other transcribers who do not work directly with customers or have direct contact w/customer files! It allows us all access & saves time when we are working together!! Sometimes there can be lag times during busy periods but this has been resolved by adding more people at our end of things so they don't get left out if someone else gets added first - which happens often because everyone wants their turn :) Easy software system makes life easier overall. The customer support team was amazing! They were always quick to respond and very knowledgeable about our account. I had no issues with them at all during my tenure as an agent for this company. If you're looking for someone who will be there when you need help, look into working with these folks. We used their services primarily for medical billing purposes but we also utilized their transcription services quite often.
ο»Ώ