Review on FraudWatch by William Dean

I like that they were able to help us find out what we needed for our business's fraud protection needs so quickly! They are very knowledgeable of their products which makes them easy going with any problems or questions you have as well!! Great team who knows exactly how things work within this industry. There isn't anything about it really but if there was something i would say maybe try other companies too because while working here all my clients received excellent service. ! We had been using another provider previously however after only 1 day into starting up an account at FWI everything went down hill fast. !! The techs could not figure whats wrong nor did anyone seem willing ot do much when asked why its failing etc.. Then finally one morning during rollover time (morning shift) suddenly no emails where coming through anymore AND NO ONE COULD GIVE ME ANY ANSWERS TO WHY THAT HAPPENED. . !! All calls get sent straight back without being answered by someone ever again since then until now also nothing has changed regarding customer support even though many customers still use/rely upon FWI daily yet receive absolutely zero assistance once issues arise whatsoever! This should be unacceptable behavior towards your valued client base especially considering such amazing prices these guys charge compared to others available today!! As stated earlier before switching It's easy to use and has no learning curve whatsoever. I've been able to keep my business protected while being completely hands off. The only downside so far is that it doesn't seem as though there are any advanced features at this time but we're still evaluating if they will be added later. We have had very few issues with fraud since implementing FWI and haven't even needed to take an action yet!