I like that it is easy enough for an individual driver or even one person with some training to use without needing any special software skills at all (like other apps).
Some of my colleagues have said they don't understand how this app works but are still using because their managers require them too so we can see if there's anything wrong with our route planning! Maybe try different routes when your car gets stuck behind another truck? Also sometimes its glitchy as well - especially during rush hour traffic which isn't ideal since most drivers aren't going very fast anyway haha maybe more frequent updates would help solve these problems though?!