Their support team has been very helpful in helping me understand their systems capabilities as well my own specific needs for each project we embark upon together; they are also flexible when it comes time implementing customizations that may not be available through out-of -the box products from other vendors or open source projects I explore/research beforehand with them (such great customer service!). Some of us at this day still live by "Doing what you say." You can count your hours here! We have solved several problems but there were none reported during those times which makes everyone happy except maybe themselves because things seemed easy enough till an issue did show up after implementation had already taken place! This business model seems like its going backwards instead forward due diligence should start way before signing off final design documents if any ; so much paperwork these days especially dealing w issues related tax liability etc.; i would rather do all work myself than pay someone else fees just hoping everything will turn good even though majority fail miserably. So far nothing major yet only minor inconveniences The ease of use of the software is one of the best things about it. It's very user friendly and easy to learn. I have not found anything that I dislike about this software. If you are looking for an accounting solution with great features at a reasonable price then this is the program for you. We have been able to solve many problems and issues that we were having with QuickBooks.