I like that you can customize each of your items, so it's easy to keep all my information in one place! It would be great if there was an option for templates or pre-made designs/layouts (like what they usually have) because sometimes those are useful too - but not essential since we're able build our own layouts as needed :) Also love how user friendly this is compared other services out their which require more technical skillsets than just knowing where everything goes inside Word & exporting them into PDFs etc..