I like how easy it was once we got set up! The support team are great at getting back quickly when there's any issues- they're super friendly too which makes working together fun :) Nothing so far but if ever something does come along then Resmi would be able solve our problems efficiently without having me call out services or use other providers (i'm looking over my shoulder here). We've been using them since early 2015 now - no complaints yet!! Have used several similar products previously such as zapier etc however none have allowed us access in nearly all aspects of managing customer data within 1 platform unlike this product.