Bought a party pack that contained three types of syrup. This machine works flawlessly - freezing the pucks in the ice molds provided gives us fine slivers of ice to match the consistency of loose snow. Attempts to use ice from an ice maker; and although it produces mostly fluffy snow, there are a few tiny chunks of ice. So I'll stick with ice mold pucks. It takes a little practice to get the maximum amount of snow and not put too much strain on the engine. I have no problems with the motor overheating, but I only shave one puck at a time. I cover the ice cube trays with a piece of plastic wrap so they don't absorb freezer smells. No need to wait 5-7 minutes for the puck to partially melt (as instructed). Simply pour some cool water over the puck and mold and the puck will pop off the mold. It also turned out that it is better to make ice chips in small plastic cups that are placed under the snow slide. Tried to use glass but too much snow melted trying to cool the glass. I also keep the syrup in the fridge, which makes it less likely to melt when poured over snow. I want to buy more syrup flavors! SOD (Sno cones on request!)
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