I like that they are very proactive at helping us resolve any issues or questions we have about their products. We haven't had problems yet but if there is something wrong it gets fixed right away! There's nothing really negative so far as this service has been great for our organization!! They were able to help me get my computer up-to date quickly after an upgrade was made by Microsoft - also helped when trying to install some software from Adobe which wasn’t compatible. It took awhile before everything worked correctly again (I think because of all updates being installed). But once things got back online everything seemed fine afterwards! Very happy customer here. Our computers now feel safer knowing virtual armour keeps them updated & protected against viruses/malware etc., plus helps keep track of what programs need updating too. My work emails don't seem hacked anymore since using VAMARNOUR services; no more suspicious links showing up in email.